Community Survey We are conducting a survey about Access Richmond Hill and the services it provides. Your responses will help us understand how we can improve Richmond Hill’s communication with residents and better serve the community.
The survey will take approximately 10 minutes to complete. All responses will be kept confidential.
Try Our eServices for Self Service! Richmond Hill offers several online eServices and forms found at RichmondHill.ca/eServices to provide you with self-service to municipal services, programs and information.
A One-Window Approach to Customer Service The Town is committed to providing quality services to residents and businesses in the Town of Richmond Hill and what better way to do that than to create a central point of contact for people to access a wide range of services. The Town's one-window contact centre, Access Richmond Hill, responds to general inquiries and accepts payments, all at one location.
The following services are offered through Access Richmond Hill:
We Speak Your Language Translation assistance with Town services is available in more than 170 languages using Language Line Services. Contracted through the Town, Language Line Services will provide an over-the-phone interpretation service, through a three-way telephone conversation for residents who require services in languages other than English.
How Language Line Works If you have a question regarding information about Town of Richmond Hill services and require a translator:
Call 905-771-8800 or visit 225 East Beaver Creek Road from 8:30 a.m. to 4:30 p.m., Monday to Friday
Request interpretation in your preferred language
Town staff will arrange a three-way telephone conversation where your questions will be answered.
Accessibility The Town of Richmond Hill is committed to providing quality goods and services that are accessible to all customers that we serve. For more information visit our Accessibility section.