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Access Richmond Hill

Access Richmond Hill logo
(translation service available in more than 170 languages)

Hours of Operation:
Monday to Friday, 8:30 a.m. to 4:30 p.m.

Access Richmond Hill is located on the ground floor (north side) of the Town's main Municipal Offices at 225 East Beaver Creek Road

Try Our eServices for Self Service!
Richmond Hill offers several online eServices and forms found at to provide you with self-service to municipal services, programs and information.

A One-Window Approach to Customer Service
The Town is committed to providing quality services to residents and businesses in the Town of Richmond Hill and what better way to do that than to create a central point of contact for people to access a wide range of services. The Town's one-window contact centre, Access Richmond Hill, responds to general inquiries and accepts payments, all at one location. 

The following services are offered through Access Richmond Hill:

We Speak Your Language
Translation assistance with Town services is available in more than 170 languages using Language Line Services. Contracted through the Town, Language Line Services will provide an over-the-phone interpretation service, through a three-way telephone conversation for residents who require services in languages other than English.

How Language Line Works
If you have a question regarding information about Town of Richmond Hill services and require a translator:

  • Call 905-771-8800 or visit 225 East Beaver Creek Road from 8:30 a.m. to 4:30 p.m., Monday to Friday
  • Request interpretation in your preferred language

Town staff will arrange a three-way telephone conversation where your questions will be answered.

The Town of Richmond Hill is committed to providing quality goods and services that are accessible to all customers that we serve. For more information visit our Accessibility section.

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